Frequently Asked Questions
Everything you need to know about fountain pens, ink, and your order.
How long will it take for my order to ship?
We pride ourselves on fast fulfillment. Most orders are processed and shipped within 1-2 business days from our warehouse in Henrico, Virginia.
What is your return policy for fountain pens and ink?
We offer a 60-day return policy for most items. Please note that for health and safety reasons, bottled ink cannot be returned once the seal is broken or if it has been used.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location and package weight.
How do I know if a specific ink is safe for my vintage pen?
While we carry many high-quality inks, vintage pens often require specialized care. We recommend checking our 'Ink Sample' program to test compatibility before committing to a full bottle.
What should I do if my pen arrives and isn't writing smoothly?
Don't worry! New pens sometimes have residual manufacturing oils. We recommend a quick flush with water and a drop of dish soap. If issues persist, our customer service team is happy to help with tuning tips.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Goulet Pens gift cards.